Delivery
Delivery
We provide FREE Kerbside Delivery* for all wood-burning, Multifuel, Gas, and Electric stoves on our website. *Please note that deliveries to some parts of Scotland and the Scottish Highlands may incur a delivery charge.
It’s important to emphasise that our delivery service is kerbside only. The driver will not bring the items into the property. Given the weight of the items, assistance will be needed on the delivery day.
For successful delivery, the customer must be present to sign for the items. In case of any visible damages, the fire/stove should be refused, and Supreme Fireplaces must be contacted promptly.
If a customer is unavailable on the scheduled delivery day, there may be a redelivery charge. Please ensure that you are present to avoid any inconvenience.
Stoves are shipped on pallets, which also serve as part of the packaging. Should you need to return the fire/stove, the pallet will be left with you.
Delivery times may vary depending on the availability of the chosen stove or flue product. In-stock items are typically dispatched from our supplier warehouse within 7-10 working days from the order date. Courteous drivers will carefully pack and deliver the stoves, and you will receive a pre-delivery phone call to coordinate a convenient date.
Delivery is Monday – Friday between 9am and 5pm, Saturday deliveries may be available at an additional cost, if this is required, please call before ordering so we can advise the price of this.
Where do you deliver?
We deliver to the United Kingdom only.
Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.
Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be dispatched?
Usually within 48 hours of processing your order but it can vary for different suppliers.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually next-day delivery, however, some items can take 7-10 working days.
How about delivery fees?
ZERO delivery charges for any items.
Can my order be delivered to a PO box?
Unfortunately not, we cannot deliver to PO Boxes.